Our Customer Charter

We want you to find a reputable aquatic shop that gives paramount importance to the quality and health of its livestock.

All OATA retail members adhere to our Customer Charter which should be prominently displayed within the shop and highlights what you should expect from an OATA retailer.

These retailers follow the OATA Code of Conduct, which sets guidelines on the health and welfare of fish and the provision of accurate information about fish that you wish to purchase.

Look out for this Customer Charter when you visit your shop of choice; alternatively click here to find your nearest OATA retailer.