Sale of Goods Act and Supply of Goods and
Services Act 1982
1. All transactions should be conducted within the terms
of these Acts.
2. The goods should be:
- of merchantable quality
- properly described
- fit for the purpose
3. If a customer insists on making a purchase against the
member's advice he should be warned at the time of purchase
that his rights under the Act might be limited. The retailer
may refuse a sale on welfare grounds.
4. Full and clear information must be given upon request
regarding goods, services and livestock.
5. All services provided must be undertaken with reasonable
care and skill and, unless a specific time has been agreed
beforehand, within a reasonable time.
6. The customer must be prepared to pay a reasonable charge.
7. A customer cannot query a price which has been agreed
beforehand.
8. The Supply of Goods and Services Act 1952 does not apply
in Scotland, but similar provisions exist under common law.
Pricing
9. Misleading price offers must not be used.
10. Discounts offered should be based on fair comparisons.
11. Any credit facilities offered must be clearly stated
in writing. and members must abide by the terms of the Consumer
Credit Act 1974. Members are reminded that a licence may be
required.
Complaints
12. The member will make every effort to resolve any dispute
between himself and the customer.
13. All staff must be suitably trained to deal with complaints,
but should difficulties arise the matter should be referred
to senior member of staff.
14. At all times the person dealing with the complaint should
adopt a courteous manner, act with tact and handle the problem
sympathetically. The problem should be settled speedily if
at all possible.
15. If the complaint cannot be resolved the following procedures
are available:
