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  Code of ConductWater Quality CriteriaCustomer Charter  
 
   
 
Retail sale of animal livestock

  1. All livestock sold should be in good health as far as can be reasonably determined without veterinary inspection.

  2. No animal with an obvious significant abnormality, which would seriously reduce its quality of life, should be offered for sale. If in doubt veterinary advice should be sought.

  3. Fish should be caught in such a way as to reduce the stress induced and ensure no physical damage occurs to the animal.

  4. Every reasonable effort should be made to ensure that the customer purchases livestock suitable for the aquarium or pond for which it is intended. Due regard should be given to the time the aquaria/pond has been established and the stocking, both in terms of species and density, when offering advice.

    To enable staff to fulfil this requirement a full range of books for reference should be available. Less experienced staff should be encouraged to consult a senior member of staff whenever they are uncertain.

    (Under no circumstances should a brand new aquaria or pond be established and stocked full immediately. If asked to do this the retailer should advise the customer as to the inadvisability of this course of action and explain why he must refuse to do so and if necessary refer to the 'Customers Charter').

  5. Particular attention should be paid to informing the customers of the risks associated with any potentially harmful or venomous species. This information should include First Aid procedures.

  6. Transport of livestock sold to customers in a retail outlet Fish or other aquatic organisms should be sold in containers suitable for the journey to be undertaken and thus ensure they arrive in good health. Special regard should be paid to the climatic conditions and length of journey.

    The containers should:

    • i. contain a sufficient oxygen supply for the organisms for the duration of their journey;
    • ii. contain an appropriate quantity of water;
    • iii. have sufficient insulation to prevent large fluctuations in temperate;
    • iv. be covered to exclude light. Fish which may be aggressive to one another should be packed separately. It may be necessary to prevent these fish from having any visual contact.

  7. The new owners of fish should be very carefully instructed in the technique required to acclimatise fish to their aquaria/pond.

  8. 'After sales' advice should be offered to customers who purchase livestock.

  9. Accurate instructions on the care and welfare of the animal purchased should be given to the customer at the time of any sale as appropriate.

  10. No animal should be sold to any person under the age of 16 years who is unknown to the licensee unless that person is accompanied by a parent or legal guardian or provides appropriate written consent.

    Subsequent sales to a juvenile less than 16 years (but over 12 years) of age who is known to the licensee can be carried out in the absence of a parent or legal guardian or appropriate written consent, provided that the licensee is satisfied as far as possible that:

    • i. the parent/guardian would not object to the acquisition;
    • ii. the juvenile is sufficiently knowledgeable as to the needs, care and nature of the species acquired.
    • iii. the juvenile's intention towards the acquisition is consistent with the well-being of the animal concerned.

  11. No venomous or potentially harmful species should be sold to anyone under 16 years of age.

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