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Code of Conduct for retailers
General points

Members:

  1. should display the OATA Ltd logo and Customers Charter in an appropriate site on their premises.The Charter should be displayed prominently in the retail sales area but NOT behind the counter. Arrangements should be made to allow members of the public to view the Code of Practice by appointment at an agreed time.

  2. must be in possession of a current Pet Shop Licence. It is an offence under the Pet Animals Act 1951 (Section 1(7)) to trade without one.

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